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3rd party integrated shipping issues - Am I missing something?

edited Dec 6, 2019 2:37PM in General 4 comments

We have some customers that switch from "3rd party billed" UPS to "regular" UPS and it is causing issues.

We recently learned that ALL OF OUR SHIPMENTS that are shipped for any customer that has a UPS account number stored in their customer record were being billed to our customer's UPS account.  So, in many cases, we thought we were putting the charges on our UPS account, but they were actually charged to our customer's UPS account.  Therefore, our customer gets billed twice for shipping ...once from us and once from UPS.

Is there a way to indicate 3rd party (or not) right on the SALES ORDER?  From what I'm seeing, we would have to edit the customer's account for EVERY order if a customer switches back an forth from "3rd party" to regular.  I would think that there would be a setting in the shipping items that lets you indicate that one particular shipping item is only for 3rd party billed shipments.

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