Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Share Your SuiteWorld Experience & Earn a Special Badge!
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
account lockout period can no longer be reset by administrator?
Hi, I remember that if a user locked themselves out of an account for 30min you used to be able to reset that lockout period by editing their employee record and either:
[LIST=1]
[*]changing the password and selecting "require password change on next login"
[*]remove roles/access; save. edit and re-add roles/access; save.
[/LIST]
And that would reset the users lockout time and security questions. As of trying both options this morning (across different browsers after clearing data etc) it appears that nothing resets the account lockout time or security questions? I tried removing roles and access and reloading and the user is still locked out for that period.
0