Discussions
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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Best Practices for Software Company with Subscription Product
We are a SaaS company that sells software licenses. Those licenses renew annually, both automatically (auto-renew) and manually, and can be paid for in monthly or annual payments. The software can be purchased by itself or with hardware bundles. The hardware is paid for up front and does not renew with the software. We have an online store and will build a new one with SuiteCommerce to offer our software with different hardware add-ons or bundles.
We're new to NS and are looking for the best way to handle what we see to be a fairly common use case. The contract renewals module was forced on us at first and that really doesn't fit us. We're looking to undo that and move forward with SuiteBilling as it seems to better fit our subscription model.