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How to get payment out of Unapproved Customer Payments

edited Nov 28, 2019 12:10PM in Accounting / ERP 3 comments

We’ve just processed a cash sale and it hung for ages then came back with an error saying NetSuite couldn’t communicate with the credit card processor, try again.

Thing is, the credit card got processed as we got the email confirming it from the gateway.

So we unchecked the charge credit card box and saved the receipt, however, now its sting in Unapproved Customer Payments.

How should we correct this?

Thanks in advance.

Robert.

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