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Read on for the latest updates including:
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• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Closing an Invoice from a rejected sales order
We have a customer we are dropping. They returned their latest order. We want to keep a record of the Invoice we sent them where no payment was made.
Now we made a Return Authorization and an Item Receipt. But we don't want to make a credit memo and refund because we never were paid in the first place. What is a good process to handle this situation? We don't want to leave the Invoice open. Will we have to deleted the Invoice and cancel the Sales Order and still do the RMA and Item receipt?
Please help.
Thanks!
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