Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
CSC no longer available - need to reauthorize
We occasionally have situations whereby we have taken and order and then for one of many reasons, the order value increases.
We use the pre-authorization at time of order, which works fine. The customer has by then entered verified CC information including address, CSC, etc. Later in the process, the value of the order increases through an add of an item or a customer change of an item. The authorization, however, is still valid only for the smaller original amount. If we then attempt to bill the higher value order prior to shipment, it fails - not because the charge card has insufficient credit available, but because the new amount exceeds the original amount.
0