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Join the NetSuite community to innovate, connect, and discover what’s next.
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now
Support Hold Times
I'm currently on hold for Silver Support, clock ticking at 53 minutes.
Questions:
- Does this mean that CSRs are overwhelmed with v11 bug reports?
- Am I (as not-yet-upgraded customer) in the same queue as v11?
- Does it also seem to others that there has been a dramatic dropoff i posts on this forum vs old? More posts, more info, less I need to make myself redundant calling NetSuite CSRs?
- Anyone at NetSuite thought of implementing an estimated wait time announcement? "Someone will be right with you" at minute 1, and at minute 53, doesn't seem to jive very well with NetSuite as provider of sophisticated customer service systems...
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