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Unit of Measure defaults to lowest level

edited Dec 13, 2019 11:36PM in General

We are using Netsuite in Australia, and we are haing a problem with Items that have Units of Measure associated with them, whereby the Unit of Measure has many levels, ie ea, Bag of 50, Carton of 2500, etc.

Take for example an item with the following details:
Code: 509620
Sale Units: Bag of 50
Sale Value: 65.00

If I enter the code completely such as 509620, the unit of measure defaults to the lowest level (ea), and says the value is 65.00. However if I entre just 50962 and press tab, it will search for the item, and then input the correct unit of meaure (B50).

The obvious problem is where the full code is entered, we might accidentally be deducting 1 item instead of 50 from our stock when we fulfill the order.

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