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NetSuite email marketing is considered spam

edited Dec 3, 2019 3:28PM in General 4 comments

Hello and welcome

We have has several reports from customers that for the past 3 or 4 weeks our email campaigns are landing directly into their junk or spam inboxes. This is obviously not good.

Has something changed recently with the server used to send these emails. We are in Australia and NetSuite are based in the US. Is this one possibilty? Our sales have dropped dramatically over this same time period.

I would suggest that something has been changed, hence all the bounced emails (thanks administrators for closing that thread as if it were actually solved!) ... see this thread https://usergroup.netsuite.com/users/showthread.php?t=4543

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