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return email error

edited Dec 3, 2019 3:25PM in General 1 comment

HI all,

I have only been using netsuite about 2 months,   and in this time I have had a couple emails come back to me into Outlook, and all of the text is jumbled.

I have originally sent out a html template to a client..  then a week or so later they have replied saying they would like to book, and it comes into outlook and looks like the following........ ( how can i fix?? )


<html><div style='background-color:'><DIV class=RTE> <P>I would like to confirm this date please.<BR><BR></P></DIV> <DIV></DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #a0c6e5 2px solid; MARGIN-RIGHT: 0px"><FONT style="FONT-SIZE: 11px; FONT-FAMILY: tahoma,sans-serif"> <HR color=#a0c6e5 SIZE=1>

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