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Transaction eMail Causing Unexpected Error

edited Dec 3, 2019 3:26PM in General

Sending an eMail directly or via a template will now cause an unexpected error if you have a merge field of <NLENTITY>, which is the customer for all sales transactions.

Here is the Issue I filed:


Issue 124710 - Transactions > Customer Payment > View > Choose a payment> Click on email > Email Message> Message > Insert field and choose Main entity> Merge and Send> an unexpected error occured



This cites the "Payment" record, but I have found it applies to other transaction types as well.

This is a very basic bug. I hope it get's fixed soon.

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