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Netsuite contacts / unresolved problems

edited Dec 3, 2019 3:26PM in General 1 comment

Does anyone have a name/address to write when both customer support & your account manager are unresponsive with regard to resolving an issue generated with the last release on 2/12/07?  I lose 20 minutes of waiting time every time I try to drill down general ledger account details, and have been told the problem has been resolved & will be available with the next release in July sometime.  This is absolutely unacceptable to us!

Is there a contact in charge of customer service that can be reached?  Is there a decision maker available to discuss issues that could directly impact retaining existing customers?

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