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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Email Capture - Case Management
Hello!
We want to accommodate our internal staff when they email a problem. We want to use email capture to set up the case automatically. We eventually will use the help desk form but in conjunction with email capture. Can we set it up so that the Company is a specified deal number (the one we put in the support set up default) but it captures the email address and corresponding contact info from the employee record (or some other record)? The only way we can get it to default to the specified company is by putting the email addresses on
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