Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our Pop Quiz You only have until November 7, 2025, 2:00PM ET to comment your answers and earn rewards! Click here for more details.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Cannot add new matrix options to existing item
In all sense you should be able to go to an existing matrix/parent item that has already been created with child items, go to the MATRIX tab and choose some new options from the same matrix list, click ADD ITEMS, and it'll add these new options to the existing list on your site.
But it doesn't work this way. It just gives you an error that doesn't make sense. The only work-around I've ever known was to delete ALL the child items, then go back to the parent item, select all the options you want (including the "new" ones you wanted to add), then hit ADD ITEMS. It then adds all of the child items back and adds the new ones. But this doesn't work if you've had orders on some of the child items because then you can't delete them!
0