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Unable to delete UPS fulfillments

edited Dec 3, 2019 3:20PM in General 7 comments

2007.0.5
I switched UPS shipping labels to EPL format (thermal labels) in Shipping Setup (we just received our thermal printer from UPS). Previously we printed to pdf.

Now I am unable to delete UPS fulfillment records which we need to cancel.  (customer called and canceled the order prior to ups pick-up).


Netsuite displays the following ERROR MESSAGE.

Notice
 
XML Sent to UPS returned error. UPS Error Severity: [Hard]. UPS Error Code: [190102]. UPS Error Description: [No shipment found within the allowed void period]. 

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