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Search Keywords Not Working Consistently

edited Dec 3, 2019 3:21PM in General 3 comments

Seven weeks ago, we discovered that all of our search keywords for Active Inventory Items were missing.  This affected over 650 items on our website, making them impossible to find by using the search box.

We don't know when this happened or how, but they vanished.  Ironically, Inactive Items and Kits still had their keywords.  We opened a case and waited and waited and waited.  Netsuite never clearly documented why this happened, and closed the case 9/13.  We thought it happened at our v2007 upgrade, NS says no.

Because these keywords were created pre v2007, they were originally created at the ITEM level ONE AT A TIME.  Now, in v2007, I hired someone to recreate all of the keywords and import them via CSV.  Now I can see them at the Item Record Level, but THEY DON'T WORK.

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