Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Cash sales fail for customers without email
Hi -
Does anyone else get the following "Unexpected Error".
We use Pick Pack & Ship. An order is fulfilled, we mark it shipped and we then go to Transactions>Sales>Bill Sales Orders. We check the "To Be Emailed" and "Hide Unfulfilled Sales Orders" check boxes, select all unbilled Cash Sales and submit. Every so often a cash sale is failed because there is no email address associated with the transaction/customer. Once that happens we are then throw "unexpected errors" if we try to bill from either the fulfillment or the sales order.
All comments welcome.
0