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Definition: Issue vs. Enhancement

edited Dec 3, 2019 3:17PM in General 1 comment

I had an interesting experience with Netsuite support.    It seems I may have unrealistic expectations or a misunderstanding regarding Netsuite's definition of an Issue.  

My understanding is that an issue is really a sort of bug in which Netsuite does not perform correctly.    My understanding of an Enhancement is functionality that would make Netsuite more useful to users but is not a bug. 

I called Netsuite Support today (case # 646339) because our Project Managers need to track billable expense report line items against projects and our contracted allowances per month.    I have set up a Transaction Saved Search.    Unfortunately, the Saved Search does not show the dates corresponding to each transaction line item.  Rather, it shows the date of the Expense report from the body of the Expense Report.   I pointed out that when a date field exists in both the body as well as the transaction line item, a transaction saved search should show the details from the transaction level.    The

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