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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
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Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Definition: Issue vs. Enhancement
I had an interesting experience with Netsuite support. It seems I may have unrealistic expectations or a misunderstanding regarding Netsuite's definition of an Issue.
My understanding is that an issue is really a sort of bug in which Netsuite does not perform correctly. My understanding of an Enhancement is functionality that would make Netsuite more useful to users but is not a bug.
I called Netsuite Support today (case # 646339) because our Project Managers need to track billable expense report line items against projects and our contracted allowances per month. I have set up a Transaction Saved Search. Unfortunately, the Saved Search does not show the dates corresponding to each transaction line item. Rather, it shows the date of the Expense report from the body of the Expense Report. I pointed out that when a date field exists in both the body as well as the transaction line item, a transaction saved search should show the details from the transaction level. The