Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our Pop Quiz You only have until November 7, 2025, 2:00PM ET to comment your answers and earn rewards! Click here for more details.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Problems starting up Credit Card processing
We just turned on credit card processing through CyberSource, and we can't seem to make it work. It worked fine when we had the "Test" box checked, but once I removed that check box, we get an error message whenever we try to process a credit card. The message says "An unexpected error occurred while processing the credit card through CyberSource (reason code = 150). Please contact NetSuite support.
I did contact NetSuite support and they did file a Case # 648438 and Defect # 135542, but now what? Other issues I've opened with NetSuite have not been addressed for months. I have Silver Support and need help ASAP. Does anyone have any thoughts as to what the problem may be, or what I can do to get help quickly?
0