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Netsuite enhancement requests - why don't they read them before responding

edited Dec 3, 2019 3:16PM in General 8 comments

I entered an enhancement request that went something like this...

I need NetSuite to add a feature XYZ. I am familiar with feature ABC and it is similar, but won't work for the following reasons.  Reason A, Reason B etc. So, please ask your developers to add feature XYZ or alter the existing ABC feature to include this new functionality.

I get a response without an enhancement number and it basically says..

Great news. The feature you are wanting already exists.  It is called feature ABC.

aaarrrggg

That is my biggest pet peeve with Netsuite's web based support.  Do humans actually send that garbage or is a computer filtering out cases with possible canned matches?  If I take the time to explain an enhancement ...it would be nice if it was actually read by a competent human before a "no enhancement needed" reply is emailed back to me.

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