Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our Pop Quiz You only have until November 7, 2025, 2:00PM ET to comment your answers and earn rewards! Click here for more details.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more

How do I get Support to fix something which is broken?

edited Dec 3, 2019 3:15PM in General 8 comments

Hi,

We were very happy when we realized that Netsuite finally made it posible to sort the picking tickets - (which is a normal standard with most ERP systems, but anyway). We have 4.500 different items in stock at 4.500 different locations, so sorting in correct location order is a must for us.

- only to realize that this feature is broken? We found out about this 3 months ago.

Since then I have posted in this forum: https://usergroup.netsuite.com/users/showthread.php?t=4303&page=7 - but with no response/solution?

I have also logged a case - and I have continuesly asked every week for an update on this case? With 0 response - other than standard emails, saying that "your case has been assigned to a particular QA who will perform the further investigation".

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders