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Reply email address

edited Dec 3, 2019 3:15PM in General 4 comments

Good morning

When an email sent from Netsuite to an external recipient, the recipient sees the incoming address in the normal manner "user@company.com". 

When that recpient replies to that email, the email address displayed is not "user@company.com", but rather something like:  

user <messages.748715.132.a8c3bacd82@messages.netsuite.com>

How do I stop this Netsuite internal address being displayed and ensure the recipient only sees "user@company.com"? 

Thank for any assistance you can offer.

Stuart

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