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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Case assignment only notifying owner of group, not whole group
Hello,
I have an online case form, and I have assigned any incoming cases to go to a group of two people. I would like for both of us to receive notification of any new cases in our e-mail boxes.
However, only I (the owner of the group) am receiving the email alerts, not the other person. I need to keep being the owner of the group, but I want the other person to be the main case rep -- i.e., she should be receiving the alerts also so she can handle the assignment first. I just want to receive the alerts since I am the backup.
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