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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Clients receiving Issue Notification when Global Preference set to NEVER
We have clients that are receiving issue notifications even when we deliberately set the Setup > Issues > Issue Preference > Send Customer Notifications When > NEVER. However we found there is a loophole where clients can override our desire to never send them an email.
This has already caused some very upset customers who do not understand how we use issue records internally. We recognized this would be the case, and so we thought we denied them access. After calling NS support, they notified us that our client's have a "right" to see this information if they adjust their preference in the customer center. This is horrible design. We own the NetSuite instance not our customers. We ought to be able to prohibit them from receive emails. Clients only have exposure to cases in the client center, not issue.