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Wrong inventory numbers?

edited Dec 3, 2019 3:09PM in General 3 comments

Hi,

Our actual inventory numbers are usually pretty close to the ones in NetSuite, so we've never needed an inventory count for a long time. Within the last couple weeks, we were caught by surprise many times because some items in Netsuite show 100+ on hand while we actually have nothing in the warehouse. I don't think we have that many items lost/stolen in the warehouse so I'd like to think there is a reason NetSuite is not deducting the numbers properly. And I think we will see more of these surprises in coming days.

Does anybody else have similar issues? How can I troubleshoot this problem? I generated a report for a specific item for the full month so I can see all the purchase orders and fulfillment. Numbers kind of match but there is no column for the onhand qty so I don't know how a specific PO or fulfillment impacted the onhand qty after that transaction.

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