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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
NetSuite Support Greatly Improved
I have been a NetSuite customer since 2002, back in the NetLedger days, 6 long years now of many upgrades. I am a small company 1-2 seats depending on my needs, but NetSuite is the backbone of my operation. I do not subscribe to any of the premium customer service phone plans, nor do I take any of the courses. I just work my way through the various issues and upgrades on my own, and the bigger issues get resolved by the bigger companies.
Over the years I have been a harsh critic of NetSuite's non-existent customer service. Cases opened never responded to, or responded to months later. Contacting your latest account executive and knowing 10 times more than he did, major upgrades and version implementations that shut down operations for days with no income coming in and no answer from NetSuite. Not only did they not answer, they did not seem to care. This was particularly evident during the last major version jump 18-24 months ago [I think] I posted 3, 4 or 5 times here on the board on the horrible customer