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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Why email replies not coming back into NetSuite?
I have a user (ok several users) who have been complaining because they are sending emails from NetSuite, they are receiving replys in Outlook, but those replys are not getting recorded in NetSuite.
I did some testing today and am not having those issues, so it seems to be a 'hit and miss' thing.
I know that there used to be a tag <messages....> at the end of the sender name when you hit REPLY, but that doesn't seem to show anymore. I sent several test messages, only one had that tag. But all test messages got replies and went into Customer record as expected.
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