Discussions
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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Paypal Errors / Customers turned into leads
This is happening to about 50% of our Paypal customers.We have express checkout enabled.
"Hello,
I ordered through your website...but only the Paypal Payment went through. During the checkout, there was a "down for maintenance" message after submitting the order. That may have been the problem. I logged back in to your site and no transactions are listed. I don't think the order went through, below are the items I purchased. Thanks."
After this happens the customer is turned into a Lead with no way to process their transaction and no information about the items they ordered. The only way we even know they've placed an order is when they contact us to check on their status. This has happend in the past but seem to be happening much more frequently.