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Endless Case Creation Loop!

edited Dec 3, 2019 3:03PM in General 3 comments

Our Netsuite Case management system is in a loop with one of our customer Trouble Ticket systems.  They send us a Ticket email and we create a Case which creates a new Ticket on their system and so on.

Is there a rule we can create that for certain words in subject, it doesn't create a Case.

Would be useful for the many SPAM Cases we get created daily

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