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Attachments not working for online case form

edited Dec 3, 2019 3:00PM in General 1 comment

This one seems a little strange.  I'm having trouble with the "Upload Attachment" functionality for an online case form.  If I use the support form anonymously, the attachment upload works correctly.  If I use a customer login and file the ticket through the NetSuite Customer Center, the "Upload Attachment" box is grayed out - although it will allow me to browse for the attachment, the submitted case does not include the attachment.

I have a support ticket open with NetSuite (990347) - was curious if anyone else has seen this issue.  I'm guessing my permissions are somehow set up incorrectly, but my preliminary tests didn't reveal the correct setting.

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