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ATTN SUPPORT: Can't submit a trouble ticket

edited Dec 3, 2019 2:58PM in General 6 comments

I can't submit a trouble ticket - found out when trying to report/add a case to track the outage that just happened.

After I click on the 'submit' button, I receive the following:

Invalid contact reference key 2067561 for company 1872543.

My company number is not 1872543, it's 793267. Not sure how the different company ID's got applied, but I really hope this is not indicitive of a larger problem.

-Kurt

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