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Duplicate Record Detection not detecting duplicates
Hi everyone.
We recently sent out a mass mailout (400 letters as a trial) to encourage people to register on our new website so we could collect e-mail addresses. We expected that we'd be able to merge the new customer/lead records based on name.
Turns out, NetSuite is not displaying these duplicates in the list under Mass Duplicate Record Merge.
Here is an example I set up. These two records are not appearing, even though I have configured the detection to use the name field. Is there something I have to do to trigger another search?
EDIT: I'm thinking it might be that the search is using the Customer ID, which has to be unique, apparently, which makes me wonder why NetSuite uses a unique field to search for duplicates. Doesn't make much sense to me.
