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Duplicate Record Detection not detecting duplicates

edited Dec 3, 2019 2:57PM in General 3 comments

Hi everyone.

We recently sent out a mass mailout (400 letters as a trial) to encourage people to register on our new website so we could collect e-mail addresses.  We expected that we'd be able to merge the new customer/lead records based on name.

Turns out, NetSuite is not displaying these duplicates in the list under Mass Duplicate Record Merge.

Here is an example I set up.  These two records are not appearing, even though I have configured the detection to use the name field.  Is there something I have to do to trigger another search?

EDIT:  I'm thinking it might be that the search is using the Customer ID, which has to be unique, apparently, which makes me wonder why NetSuite uses a unique field to search for duplicates.  Doesn't make much sense to me.

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