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User's unable to see neccesary fields on SO, Cases

edited Dec 3, 2019 2:56PM in General

We are encountering strange errors with users not able to see certain fields on records after the upgrade.

For instance, we have a mandatory checkbox on sales orders to send a catalog in the box.  Our warehouse leads can no longer see this checkbox on sales orders once they are saved.  If they create a new sales order, the field is available, but once saved, disappears.

Also, the users in this role can no longer see "insert solution" in support cases, though they are support roles and have full access to cases. 

Anyone else running into this?

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