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Item mysteriously lost its web store categorization

edited Dec 3, 2019 2:55PM in General

A popular item dropped out of our web store.  We didn't notice that it was missing until a customer asked where it went.  So, we just missed about a month of sales for that item.

I went to examine the item in the NS back-end.  When I looked at the item, I saw that it had NO web-store categories assigned to it.  I looked at the item's system notes and it had no system notes about having its categories removed or changed.  There was a system note about someone here changing the available colors (its a matrix item) and their color change occurred about the same time that the item LOST its categories (I'm guessing when it left the web-site based on sales).  I asked the person mentioned in the system note about the items

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