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HELP - consolidated payment overview and email templates

edited Dec 3, 2019 2:55PM in General 2 comments

I am a little confused with the consolidated payment overview. In the Help Section in Netsuite it explains:

Consolidated Balance Fields
To help you track the consolidated balance for a customer-subcustomer hierarchy, when you enable this feature, the following consolidated balance fields are shown on the Financial subtab of customer records:

Consolidated Balance - the total of all open invoices for the entire customer-subcustomer hierarchy.

Overdue - shows the total overdue balance for all customers and subcustomers in the hierarchy  - Here is where I am getting confused as this section always shows zero balance except when there is no children then the amount is the same under Consolidated and Overdue.

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