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For more information, visit this thread.

why credit card charge failed?

edited Dec 3, 2019 2:54PM in General 2 comments

--> Transactions --> Customers --> Accept Customer Payments
--> I've enter everything I need. (pay with credit card), then I got:

Unfortunately the credit card charge transaction failed. (TEST MODE)

Company: DEMO Micro DataNet Wholesale
Amount: 146.66
Reason: There was a problem with your WorldPay credentials. Please be sure you are using the correct combination of Installation ID, Merchant Code and XML Password

Since the credit card has not been billed, you may want to verify the credit card information and try again. Sometimes the problem is temporary in nature and a second try will work.

It is also possible that the issuing bank of the credit card rejected the transaction. If you think that may be a possibility, please contact the bank.

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