Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Customer Choosing INVOICE on checkout but getting a CASH SALE sales order
I think this just started happening last week, has anyone else seen this before?
A customer has a credit limit, and so gets offered INVOICE as a checkout option, alongside CREDIT CARD.
Our default form for web checkout is CASH SALE to account for the the credit card payment option... however some customers have invoice accounts and hence can choose to put the sale against their account limit.
All good, up till last week, whereby when even when the customer chooses an INVOICE on the checkout screen it's creating a cash sale sales order!
When they choose invoice I expect them to get an invoice sales order form against their sales order, and not a cashe sale, or else what is the point of the choice in the first place?!?!?
0