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Negative Tax is applied to invoices, offsets amount

edited Dec 3, 2019 2:52PM in General 1 comment

I've got a weird problem, for one particular customer their invoices are totalling to $0, because there is a negative tax amount that offsets the subtotal amount.

For example, the invoice looks like this:

[INDENT]Subtotal 132.00
Shipping Cost (FEDEX) 0.00
Total Tax -132.00
Total $0.00[/INDENT]

I checked the customer record and there is a custom 'Tax Item' listed.  But it's the same tax item on other customers that don't have this issue.

I then tried to investigate this tax item, by typing it into the global search.  I get a result in the drop down from the global search, but when I click it, I get a 'Page Not Found'.

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