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Phantom Workflow Triggering
All,
Has anyone else see the following happen? We had a Mass Update somehow trigger a Workflow that never had it's criteria met. Let me explain.
The Mass Update was a super simple one. It simply copy the status of a Customer record to a custom field. That's it.
When it ran, however, the a bunch of fields on the Customer record were modified. In fact, the field changes were EXACTLY that of a State1 in a Workflow who's criteria would have never fired against this record. I know this to be true as there are static values that only the Workflow enters into these fields.
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