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Grouping changes search total

edited Dec 3, 2019 2:49PM in General 1 comment

I have the following saved search on a custom record type called Work Order:

CRITERIA:
Inactive is False And
Work Order Type is Sales Order And
Reporting Status is not Terminated And
Date Created is on or before 5/31/2012 And
(   Date Completed is after 5/31/2012 Or
    Date Completed is empty   )

RESULTS:
Assigned To (employee field)
Name (Unique ID, standard field)

Total Found: 742

I'm having problems because when I change the Results to have Assigned To be a Group summary type, and Name to be a Count summary type, then I get

Total Found: 741.

This problem only seems to occur when using Group and Count on my fields. I want the correct total, but I also want Grouping. what's wrong here?

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