Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
PayPal orders, duplicates, and cart emptying
Is anyone else having problems when customers pay with paypal?
We have no problem with credit card orders, but when customers pay with paypal a few things happen.
1. Often, more than 1 copy of the order is created, the actual order that was paid for, and 1 or more other orders that just sit in the customer account marked "pending paypal authorization". This creates a lot of confusion with customers, as they look at their accounts and see multiple orders.
2. With paypal orders, sometimes customers get order confirmations emailed to them, most of the time they do not. Why this is I don't know. Credit card orders always have the confirmation emailed immediately to the customer. PayPal does some of the time, but most of the time there is no netsuite order confirmation emailed.