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NetSuite-sent email rejected by customer email system (DNS/PTR error)

edited Dec 3, 2019 2:47PM in General

My email sent from a NetSuite Sales Order transaction was rejected by my customer's email system and returned to me by the NetSuite mailer daemon with the following message:

"This mail has been rejected because the DNS/PTR configuration of your provider's mail server [167.216.129.170] is incorrect or missing. (in reply to RCPT TO command)"

... i.e., my customer's email system doesn't want to receive this from NetSuite.

Could this be due to spam blocking/blacklisting, and/or can the intended recipient update their email system to NOT reject emails from NetSuite?

Tim

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