Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Support Case Status Changes When Email Sent From NS is Replied to...
Hi all,
I have our support cases set to send various emails to clients when a new support case is created. These emails have various links in them that take clients to various suitelets, one of which is an "I Will Follow Up" link that sets the support case to a closed stage. The emails have text telling clients to not respond, as the address they are sent from isn't monitored. That of course doesn't stop clients from replying to those emails anyway. And when they do reply all and include the email address specific to the case (cases.xxxxx.26997_424637.e978afe695@cases.netsuite.com
0