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Join the NetSuite community to innovate, connect, and discover what’s next.
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now
NetSuite Telephony Functionality Disappeared
Approximately 2 weeks ago I was notified by our Sales Department the small phone icon and subsequent phone hyperlinks have disappeared from the UI. I have no clue what happened and frankly did not even notice the disappearance. I filed case # 2018528 with NS TS. We proceeded to test various fixes which included uninstalling the drivers under Home>Set Preference>Telephony, Different browsers, etc. none of which seemed to help. On one occasion after uninstalling the drivers, rebooting and re-installing the drivers the icons returned but were non-functional ("TAPI Device missing"). We now have Defect 309936:
"Hello David,
We have filed the following defect on your behalf.
0