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negative Quantity Committed, Quantity on Hand changed for incorrect location

edited Dec 3, 2019 2:45PM in General 3 comments

We have multiple inventory locations. We have Fulfill Based on Commitment set to Limit to Committed.

Using web services, we initialize a fulfillment from a sales order. Each sales order is allowed to have items from only one location. We add a packageList with tracking numbers to the fulfillment, add a custom note field, then update the sales order.

We were surprised when the new release would sometimes fail to save such fulfillments until we added a packageWeight that had not been required by previous release, but were able to resolve that issue.

Much more troubling is that sometimes when we save such a fulfillment, the quantity for one item shipped gets added to Quantity On Hand for the wrong location, and the Quantity Committed for the actual location becomes a negative number.

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