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Trying to change List values, but receiving an error

edited Dec 3, 2019 2:44PM in General 2 comments

We have a list that we use for two custom entity fields.

Our customer service reps have somehow double added a few values to the list. For instance "glass artist" is a value in the list twice.

I am trying to remove the duplicates, but keep getting the following error:

"This record cannot be deleted, because it is referred to by other records."

I have run a csv import to null both fields for all customers that contain the values I'm trying to remove.

Am I missing something?

Do I need to capture the field data for all customers, delete the list entirely, recreate it and then re-import the data?

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