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NetSuite 2025.2 Release Notes - This document summarizes the changes to NetSuite between 2025.2 and the previous release.
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Please note that on Friday, September 19, 2025, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
NetSuite Case Replies including the "case creation" e-mails causing duplicates
| DETAILS: I am not sure if this is new in NetSuite, or just something we have not noticed before. If you submit an e-mail to support@testcompany.com , the reply that comes back for case creation is including the originating group e-mail (e.g. support@ttestcompany.com). If a customer does a reply-all to the case, it will create a new case and update the existing case. I understand that they can simply remove the e-mail from the reply-all group, however there is no way to force customers to recognize this. It is common for a customer to e-mail in a case, CC co-workers/etc, so naturally a returned e-mail would be "Reply All" driven which would create a duplicate case. |
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