megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Don't miss out on our Pop Quiz! You only have until tomorrow, April 24, 2026, 6:00PM ET to comment your answers.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

Email pop-up window does not appear for certain roles

edited Dec 3, 2019 2:43PM in General 1 comment

This only happens for certain roles: For a transaction (e.g. Estimate or Sales Order), I'll click on the Email button (or Action -> Email) but the pop-up email message window will not appear. Nothing happens. If I switch to a different role (e.g. Admin) the window appears. Note: the email button is a standard action (not custom).

I've looked at the role settings and made sure to include the Email Template permissions, but other than that I don't know which to add to enable this. Help?

Thanks!

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

This Week's Leaders

This Month's Leaders

All Time Leaders