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Attach Message to Multiple Case records?
Hi,
I just implemented a "Spawn Case" functionality (start a new Case from a Message on an existing Case, prefill certain values, set origin as spawned, add the only the spawn Message to the new Case) from within my Custom Case Form, but I want to make sure I am not doing a part of it the "wrong way" if at all possible
With respect to transferring the Spawn Message to the new Case, is it possible to take an EXISTING Message record from a Case and ADD an association to ANOTHER Case record using SuiteScript?
I know I can CHANGE the association by setting the 'activity' field on the Message record to the internalId of a Support Case, but I want the Message to be in both places, is there a way to specify this in the 'activity' field?
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