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Technical Support & The Forums
Prior to being 'updated' to version 11 we were running relatively smoothly after spending months working out procedures and processes to import orders, manage inventory, fulfill orders and bill customers using Netsuite and our ecommerce system. Since version 11 several of our key processes are now broken or unusable.
We are a small company, but have considerable experience in the day-to-day operation of business, accounting and IT systems and after purchasing the 'gold level' support the first year we used Netsuite, discovered that it provided little value to us. (Typically by the time we called Gold level support, we had already exhausted all of the obvious and narrowed the problem down to a specific issue that 90% of the time turned out to be a known bug in the software and was already on Netsuite's 'needs to be fixed someday' list, so we usually had to come up with